Walleluia Store Policies
Estimated shipping times
Returns & exchanges
Frequently asked questions
WHEN WILL MY ORDER BE SHIPPED & DELIVERED?
Your order will be shipped in approximately 7-10 business days after receipt of your order. Orders placed over the weekend will be considered received on Monday. The scheduled ship by date for your order is listed on the receipt in your Etsy purchases. Depending on the level of customization requested, orders may take a day or two longer. https://www.etsy.com/your/purchases
PRINT ORDER DELIVERY
USPS Priority Mail provides an estimated delivery time of 2-3 business days. A tracking number will be provided for every domestic order. International orders may take 4-6 weeks for delivery.
CANVAS ORDER DELIVERY
UPS provides an estimated delivery time of 2-6 business days. International orders may take 3-4 weeks for delivery
WHAT SHOULD I DO IF MY PRINTS OR CANVASES ARE DAMAGED DURING TRANSIT?
Reports of shipping damage to your prints must be made within 72 hours (3 days) of receipt to qualify for a replacement. Any print or canvas that is received damaged during transit will be replaced with the same item upon receipt of photos showing the damaged prints AND packaging with shipping label. There will be NO color or design changes. NO EXCEPTIONS.
If you are looking for a good color match, I highly recommend purchasing my color chart first. www.etsy.com/listing/174792339. I am unable to exchange or refund if the color does not match. Please keep in mind colors on your computer monitor/ cell phone may appear different in print.
WHAT IS THE DIFFERENCE BETWEEN PRINTS AND CANVAS?
PRINTS are created digitally and printed with UltraChrome Hi-Gloss ink on professional 68lb satin luster photo paper. Prints are water and fingerprint resistant. Picture frames are shown for inspirational purposes only and are NOT included with the purchase of a listing.
CANVASES are museum quality gallery wrapped canvas and are printed on genuine artist canvas using UV resistant a archival inks which will not scratch or fade in a lifetime. Your canvas is mounted onto a 1-1/4″ deep frame with an extra 1/4″ bleed around the back. Each canvas comes with a finished black backing and ready to hang with pre-installed hanging hardware. Your gallery wrapped canvas will always look as tight and flat as the day it was made.
HOW DO I PLACE AN ORDER WITH CUSTOM REQUESTS?
Although my current workload does not allow for custom designs, I am able to mix and match my design elements and backgrounds. When you find an item you want to buy, follow these steps:
Click Add to Cart on the item listing page
If the item you want to purchase has options to choose from -like type, size and color- you will have to select each option before you can add it to your Cart
In your Cart, you can select a shipping destination, review the cost of the item, or change the quantity you’d like to purchase. If there’s anything you need to tell the seller, you can do so in the Note to.. field. Be sure to check the listing description to see if the seller requests any specific information from you. Proceed to Checkout.